Voice NOC Technician Salary

  • Voice NOC Technicians provide technical support to clients, respond to their requests promptly by prioritizing and allocating them, monitor and resolve voice network issues, design, configure, implement, and provide support for VoIP installations whenever the need arises, evaluate wiring problems and fix them, assess and state solutions for voice communication issues, plan and suggest systems management software and network hardware, customize network design and architecture so that it ensures compliance and capacity planning, take ownership for the entire configuration, make sure maintenance of routers, switches, and other devices in place for the voice systems, and ensure that voice services are reliable, scalable, and available.

    Voice Network Technicians carry out real-time assessments of issues related to voice, networking, and products. They interact with clients to understand their requirements and sort out their problems, and if the environment is undergoing modifications, they need to manage network activities without disrupting the operations of network, server, and clients.

    NOC Voice Technicians must possess a bachelor’s degree in engineering or equivalent work experience. Knowledge of different VoIP protocols, SIP, RTP, MGCP, etc. will be beneficial. Scripting experience in languages, such as Perl, JavaScript, Python, etc., would help. They should possess excellent spoken and written communication skills and be team players.

    Moreover, many companies are hiring Voice Network Technicians to manage Cisco network designs. These candidates need CCNP Voice OR CCNA Voice or CCNP with prior experience in a voice network.

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